da111 Privacy Policy

1. Introduction

da111 ("da111", "we", "us", "our") operates the online betting and casino platform available at https://da111.io (the "Platform"). This Privacy Policy applies to all personal data collected, processed, and stored by da111 in connection with your use of the Platform and any related services, communications, and support channels.

da111 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy is written in plain English and is designed to give you a clear understanding of your rights and our obligations with respect to your personal information. It applies to all players accessing da111 from Bangladesh and is provided in English, which is the official language of the da111 Platform.

This Privacy Policy should be read alongside da111's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website. Together, these documents form the complete framework governing your relationship with da111.

2. Who We Are

da111 is an English-language online betting and casino platform designed specifically for players in Bangladesh. The platform provides access to sports betting — with a particular focus on cricket including the Bangladesh Premier League (BPL), T20 World Cup, and IPL — as well as live casino games, slot games, crash games, and other digital gaming products supplied by certified third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe.

da111 operates as the data controller for the purposes of this Privacy Policy, meaning we are responsible for determining the purposes and means by which your personal data is processed. When you have questions about how your data is being handled, or wish to exercise any of your data rights described in Section 10, da111 is the entity you should contact.

Contact for Data Matters: [email protected] — available 24/7 in English, Bangladesh Standard Time (BST, UTC+6).

3. Data We Collect

da111 collects the following categories of personal data from players on the Platform:

3.1 Registration and Identity Data

When you create a da111 account, we collect your full legal name, date of birth, email address, and primary contact number. This information is required to establish your account and to verify your identity in compliance with our Know Your Customer (KYC) obligations.

3.2 Verification Documents

As part of our identity verification process, da111 may request copies of government-issued photo identification (such as a National ID card or passport), proof of residential address, and proof of ownership of the payment method used for deposits. These documents are stored securely and are used solely for verification purposes.

3.3 Financial Transaction Data

da111 records details of all deposits and withdrawals made through your account, including transaction amounts, dates, and the payment methods used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard). We do not store full payment card numbers or mobile banking PINs. Transaction data is retained for audit, fraud prevention, and regulatory compliance purposes.

3.4 Betting and Gaming Activity Data

We collect records of all bets placed, games played, wager amounts, odds accepted, outcomes, and bonus usage on the da111 Platform. This data is used to deliver your account history, calculate balances and winnings, and monitor for responsible gaming indicators and prohibited activity patterns.

3.5 Technical and Device Data

da111 automatically collects certain technical information when you access the Platform, including your IP address, browser type and version, device type, operating system, screen resolution, session duration, and pages visited. This information is collected via server logs and cookies (see Section 8) and is used to maintain platform security and improve performance.

3.6 Communications Data

When you contact da111's support team by email or through any other support channel, we retain records of your communications, including the content of messages, timestamps, and any attachments or documentation you provide. This data is used to resolve your query and to maintain a record of our interactions for quality assurance purposes.

3.7 Marketing Preference Data

If you have opted in to receive marketing communications from da111, we retain a record of your consent and your preferences regarding the types of promotions you wish to receive, including cricket betting offers, casino bonuses, and seasonal promotions such as Eid and Pohela Boishakh specials.

4. How We Collect Your Data

da111 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, place bets, contact our support team, or opt in to marketing communications.
• Automatically — when you browse or use the da111 Platform, through server logs, session tracking, and cookies and similar technologies as described in Section 8.
• From payment processors — bKash, Nagad, Rocket, Upay, and card payment gateways may share transaction confirmation data with da111 to enable deposit and withdrawal processing.
• From game providers — certified third-party game providers supply da111 with game session data, round outcomes, and return-to-player calculations necessary to credit winnings and settle disputes.
• From identity verification services — where third-party KYC services are used to assist with document verification, they may supply verification outcome data to da111 for account approval decisions.

5. Purpose and Legal Basis for Processing

The following table summarises the primary purposes for which da111 processes personal data and the legal basis relied upon for each purpose:

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, identity data	Contract performance
Identity verification (KYC)	Verification documents, identity data	Legal obligation; contract performance
Payment processing	Financial transaction data	Contract performance
Delivery of betting and casino services	Betting and gaming activity data	Contract performance
Fraud prevention and security	Technical data, transaction data, activity data	Legitimate interests
Responsible gaming monitoring	Betting activity data, deposit data	Legal obligation; legitimate interests
Customer support	Communications data, account data	Contract performance; legitimate interests
Platform analytics and improvement	Technical data, device data	Legitimate interests
Marketing communications (opt-in only)	Marketing preference data, contact data	Consent
Legal and regulatory compliance	All categories as required	Legal obligation

6. Sharing Your Data With Third Parties

6.1 Payment Processors

To process deposits and withdrawals, da111 shares transaction data with the relevant payment service provider — such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard. These providers receive only the data necessary to execute the transaction and are bound by their own data security obligations. da111 does not share your full account profile with payment processors.

6.2 Game Providers

Third-party game providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive a session token and game-activity data when you launch one of their games through da111. This is necessary for the game to function and for winnings to be calculated and credited correctly. Game providers do not receive your full identity or financial data unless required for dispute resolution.

6.3 Identity Verification Providers

Where da111 uses a third-party KYC service to assist with identity verification, your submitted identification documents and associated personal data are shared with that provider solely for the purpose of document authentication. KYC providers are contractually obligated to maintain the confidentiality and security of all data shared with them and are prohibited from using your data for any purpose other than the verification service they provide to da111.

6.4 Legal and Regulatory Disclosure

da111 may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where such disclosure is required by applicable law or is necessary to prevent, investigate, or prosecute fraud, money laundering, or other criminal activity. In such cases, da111 will disclose only the minimum data required to satisfy the legal obligation.

6.5 Business Transfers

In the event that da111 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, player data held by da111 at the time of such a transaction may be transferred to the acquiring entity as part of that transaction. In such circumstances, da111 will endeavour to give players reasonable advance notice of any change in the data controller responsible for their personal data.

6.6 No Sale of Data

da111 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing, advertising, or commercial purposes. Data is shared only for the specific operational purposes described in this Section 6, and only under appropriate contractual protections.

7. Data Retention

da111 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including for the duration of your active account relationship with da111, and for such additional periods as are required by applicable law or for legitimate operational purposes including fraud prevention and dispute resolution.

As a general guideline, da111 applies the following retention periods:

• Active account data (registration, identity, transaction, and activity data): Retained for the full duration of your active account and for a minimum of 5 years following account closure.
• Identity verification documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later, in line with anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years following each transaction date for audit and regulatory compliance purposes.
• Customer support communications: Retained for 3 years following the resolution of the relevant support interaction, or longer if related to an ongoing dispute.
• Technical and device data: Retained in aggregated or anonymised form for up to 24 months for platform analytics purposes.
• Marketing consent records: Retained for the duration of your marketing opt-in and for 2 years following any opt-out, as evidence of consent history.

When personal data is no longer required, da111 will securely delete or anonymise it in accordance with our internal data deletion procedures.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by the da111 Platform when you visit or use the site. They allow da111 to recognise your browser, maintain your session, remember your preferences, and collect aggregated analytics data about how the Platform is used. Similar technologies such as web beacons and local storage objects may also be used for these purposes.

8.2 Types of Cookies Used by da111

• Strictly Necessary Cookies: These cookies are essential for the da111 Platform to function. They enable core features such as logging in, maintaining your session, remembering your language preference (English), and processing transactions securely. These cookies cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: da111 uses analytics cookies to collect anonymised information about how players navigate and use the Platform — for example, which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve Platform performance and user experience.
• Preference Cookies: These cookies remember settings you have chosen, such as display preferences, to provide a more personalised experience during return visits.

8.3 Third-Party Cookies

da111 does not use third-party advertising or retargeting cookies. Game providers integrated into the da111 Platform may set their own session cookies necessary for game delivery; these are strictly functional and do not track your activity across other websites.

8.4 Managing Cookies

You can control and delete cookies through your web browser settings. Instructions for managing cookies vary by browser; please consult your browser's help documentation for guidance. Please note that disabling strictly necessary cookies may impair your ability to log in to or use certain features of the da111 Platform.

9. Data Security

da111 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the da111 Platform.
• Encryption of sensitive data at rest, including identity verification documents and financial records.
• Role-based access controls that restrict access to personal data to only those da111 staff members whose job functions require it.
• Regular internal security reviews and third-party security assessments of the da111 Platform infrastructure.
• Secure, access-controlled data storage environments with logging of all access events.
• Staff training on data protection obligations and security best practices.

While da111 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. In the event of a data security incident that materially affects your personal data, da111 will notify affected players in a timely manner and take all appropriate remediation steps.

You also have a role to play in keeping your account data secure. You must maintain the confidentiality of your da111 account credentials and must not share your username or password with any third party. If you believe your account has been accessed without your authorisation, please contact [email protected] immediately.

10. Your Data Rights

As a da111 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. da111 will respond to all data rights requests within 30 calendar days of receipt, and will not charge a fee for handling reasonable requests.

• Right of Access: You have the right to request a copy of the personal data that da111 holds about you. We will provide this in a clear, structured format and in English.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For minor corrections (such as a misspelled name), please contact support directly.
• Right to Erasure: You may request that da111 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that certain data must be retained for legal and regulatory compliance purposes even following a deletion request.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data or have objected to processing — you may request that da111 restrict its processing of your data while the matter is under review.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format and to request that it be transferred directly to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where da111 relies on legitimate interests as the legal basis for processing, including profiling for responsible gaming monitoring. da111 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where da111 processes your data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

11. Children's Privacy

The da111 Platform is strictly intended for adults aged 21 years and above. da111 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account on da111 or provided personal data to us, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12. Third-Party Links

The da111 Platform may contain references to third-party services, game providers, or payment partners. This Privacy Policy applies exclusively to data collected and processed by da111 through the Platform at https://da111.io. It does not apply to the privacy practices of any third-party website, service, or platform that may be referenced or accessible via links within the da111 Platform.

da111 is not responsible for the content, privacy policies, or data practices of third-party platforms or providers. You are encouraged to review the privacy policies of any third-party service you use in connection with your da111 account, including your chosen payment provider (such as bKash, Nagad, or Rocket) and your device's operating system or browser provider.

13. Marketing Communications

da111 may send you promotional communications about new features, cricket betting markets, casino promotions, slot game releases, and seasonal offers — including promotions tied to Eid, Pohela Boishakh, Victory Day (December 16), and major cricket tournaments such as the BPL and T20 World Cup — but only if you have provided your explicit consent to receive such communications during account registration or through your account settings.

Marketing communications are sent by email to the address registered on your da111 account. We do not send unsolicited SMS marketing messages. The frequency and content of marketing communications will vary based on your stated preferences and platform activity.

You may opt out of receiving marketing communications from da111 at any time by:

• Clicking the unsubscribe link included in any marketing email sent by da111; or
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications does not affect the delivery of transactional or service-related communications, such as account verification emails, deposit and withdrawal confirmations, or security alerts — these are sent as part of the da111 service and cannot be disabled while your account remains active.

14. Changes to This Privacy Policy

da111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. The revised Privacy Policy will be posted on this page with an updated "Last Updated" date. Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — da111 will endeavour to notify registered players by email prior to the changes taking effect.

Your continued use of the da111 Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with the updated Privacy Policy, you should cease using the Platform and may request account closure in accordance with the Terms and Conditions.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way da111 handles your personal data, please contact our dedicated support team. We take all privacy-related queries seriously and are committed to addressing them promptly and professionally.

Email: [email protected]
Response Language: English
Operating Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

All data rights requests and privacy-related complaints should be submitted to [email protected] with the subject line "Privacy Enquiry" or "Data Rights Request" for prompt routing to our data team. We aim to acknowledge all privacy-related correspondence within 48 hours and to resolve requests within 30 calendar days.